Wearing your heart (rate) on your sleeve: Jeff’s latest Stratecast report takes the pulse of big data in healthcare

Healthcare on iPadStratecast has published Jeff’s latest report, Wearing Your Heart (Rate) on Your Sleeve: How Fitness Trackers and Big Data Solutions are Giving the World a Running Start toward Connected Health. The report’s key findings include:

  • Broken health processes built on broken data processes waste hundreds of billions of dollars. The good news is that consumers are laying the groundwork for the coming revolution in healthcare simply by using fitness trackers.
  • Apple and IBM have built an ecosystem designed to give everyone (patients, providers, researchers, and payers) what they are looking for in a connected health future–and are beginning to deliver it today.
  • Serious challenges, however, could kill population-wide connected health; and some are already having unhealthy effects on healthcare. These challenges include the rapid data growth associated with the Internet of Medical Things (IoMT); the difficulty of ensuring data security, integrity, and privacy; and claims fraud.
  • Despite these challenges, industry, academia, and government continue pressing forward because the pressing health and economic issues they face cannot wait. Solutions providers such as AWS, Apple, IBM Watson Health, Mimo, Misfit, Next IT, Platfora, Virdata, and others mentioned in this report are beginning to move the planet toward connected health by delivering results for patients, providers, payers, researchers, and governments.
  • Leveraging big data to revolutionize healthcare could generate $300 billion to $450 billion in annual cost savings.

 

It’s a bot time for a new conversation on customer engagement: A.I.-fueled analysis and social marketing

Next IT Twitter campaign! JC's mP+

Next IT, which delivers optimal business outcomes through A.I.-powered customer engagement and workforce support, is executing a social marketing campaign on Twitter based on Jeff’s latest Stratecast SPIE* report Conversational A.I.: It’s A Bot Time for a New Conversation on Customer Engagement. The report, which is focused on the growing presence of chatbots, asserts that individual company ROI figures such as 5X and 8X, substantial revenue growth, and projected cost savings of $32 million–all figures cited by Next IT customers and presented in the report–“are powerful reasons for every organization that has not already done so to take a hard look at implementing a conversational A.I. solution from a provider such as Next IT.”

The report is taking center stage on social venues including Next IT’s Twitter site, where it is not only the linked-to subject of an array of Next IT newsfeed tweets but is also featured at time of publication in the pinned tweet:

Next IT Twitter campaign! 2 Pinned Post

All tweetlinks take viewers to this landing page where they can download the report:

Next IT Twitter campaign! 4 SPIE landing pg

Readers can get a taste of the dialogue, ongoing at time of publication, in the tweet search recap graphic below: Continue reading “It’s a bot time for a new conversation on customer engagement: A.I.-fueled analysis and social marketing”

Jeff Cotrupe, Stratecast, and IBM show how combining diverse datasets can help CSPs survive in an over-the-top (OTT) era

IBM GC_CX by 2020“Broadband everywhere” could leave communications service providers (CSPs), such as mobile carriers, nowhere. Now that most users are broadband-connected, providers such as Google, Netflix, Facebook, and more can provide over-the-top (OTT) services–video, voice and video calls, and text messaging over the Internet, often for free–that consumers used to pay CSPs to provide. The good news for CSPs is that by delivering great customer experiences, they can still win. The bad news: CSPs cannot capitalize because, as a group, they are delivering poor customer experiences. Through a series of communications, Jeff Cotrupe, Stratecast, and IBM show how by combining data from customer satisfaction surveys and social media with data about subscriber experiences with specific services, CSPs can retain subscribers–and create and sell more of the services those subscribers truly want.

The theme of the campaign is How User Behavior Data Can Help CSPs Prosper in an OTT Era. Communications include a webcast; a white paper; a blog post; and an infographic, a small portion of which is shown here.

Sitecore quotes Jeff Cotrupe on its new book “Connect” about creating lifetime customers

Sitecore-Connect book cvrBook contains a foreword by Brian Solis

Sitecore, a leading provider of customer experience management solutions, has just published Connect: How to Use Data and Experience Marketing to Create Lifetime Customers, a hardcover and electronic book for succeeding in the new age of marketing. Sitecore Senior Business Optimization Consultants Lars Birkholm Petersen, Ron Person, and Christopher Nash wrote the book, which contains a foreword by digital analyst and author Brian Solis.

Sitecore is featuring this quote by Jeff Cotrupe in its promotional campaign for the book appearing here on Yahoo! Finance:

“Companies are on a mission: they need to embrace digital marketing and Big Data to better engage and connect with their customers. The core precepts outlined in this book will help organizations along this journey. Engaging. Connecting. Words to survive and prosper by.”
—Jeff Cotrupe, Industry Director, Big Data & Analytics, Stratecast | Frost & Sullivan

Jeff Cotrupe and Mark Friedman of Genesys show how Big Data drives mobile engagement and better customer experiences

Genesys 2014Jeff Cotrupe joined Mark Friendman of Stratecast client Genesys on a webcast where they shared insights on how Big Data helps brands engage with consumers on the go and offer a better customer experience. The webcast is available for on demand viewing here.

B/OSS features Jeff’s white paper for Stratecast client Comarch on how Big Data drives customer loyalty programs

B-OSS Customer Loyalty

Telecommunications industry publication Billing & OSS World recently featured Jeff Cotrupe’s research for Stratecast client Comarch in an article titled Mobile Operators Need Big Data-Driven Customer Loyalty Programs. “When operators take a look back, they realize they are sitting on a gold mine of customer data,” said Cotrupe. “Processing and analyzing this Big (customer) Data…enables operators to create customer loyalty programs that maximize revenue retention and drive new revenues.”

The article appears here.

Jeff appears on FOX Small Business and Business News Daily discussing how Big Data increases customer loyalty

Fox Small Business Center 04-30-2014 Customer loyalty
Stratecast Industry Director quoted with BIA/Kelsey, eGifter, and Manta

Oceanside, CA, USA, 30 April 2014 – Thoughts by Jeff Cotrupe on how Big Data enables and enhances customer loyalty programs are appearing now on FOX Small Business and Business News Daily. “I value these opportunities to speak to the market and the world about how complex technology areas such as Big Data are creating tangible benefits and opportunities in our day-to-day work and lives,” said Cotrupe, who is Industry Director, Big Data & Analytics (BDA), at Stratecast | Frost & Sullivan. He added that it is also an honor to appear in these respected media venues with Jed Williams, VP strategic consulting at business research and consulting firm BIA/Kelsey; with Tyler Roye, CEO and co-founder of e-gift card retailer eGifter; and with small business directory and online community Manta.

The piece appears here on FOX Small Business Center and here on Business News Daily. Cotrupe credited Britni Myers for “doing the best job anyone has ever done at using the marketing and public relations might of Frost & Sullivan to promote BDA and all growth partnership practices at Stratecast.” The result, said Cotrupe, is welcome media attention such as this, driving new business and research opportunities.