The Retail Death Star (a euphemism for whoever you think it is) has such a glowing reputation for its acumen with data that other companies clamor to know how the Death Star does it. Personal experience suggests myth does not match reality…and two rising stars signal that e-commerce just got a LOT more competitive. Read the full piece here.
IDG’s Infoworld has published Jeff Cotrupe’s blog post, The wonders of AI—or the shortcomings of search? “AI fires the imagination with visions of driverless cars and pilotless planes, and intelligence that is not merely artificial but increasingly alternative: machines imbued with so much human capacity that they can think for themselves—and, while we’re not really looking—for us,” said Cotrupe in the piece. “Much of the value AI is delivering today, however, is far removed from the dare-I-say-sexy AI activities described above.” AI cuts through the clutter, he said, to provide not endless pages of search results to wade through, but with specific recommendations tailored to you as the seeker of knowledge—or simply as the seeker of where to find the best Chicago-style pizza while away from home on a business trip.(!) “AI also means not having to search,” said Cotrupe, presenting you with choices (or content, or opportunities) you didn’t ask for—that you didn’t have to ask for. That predictive capability is a clear differentiator.
While both questioning and extolling the virtues of AI, however, Cotrupe has a warning for readers of the piece: “A quiet voice in a corner of my consciousness says…we should proceed with caution.”
Jeff Cotrupe’s report, Innovating Financial Services in the Big Data Era, outlines the challenges and opportunities financial institutions face in 2018 and beyond. The analysis includes how these companies are evolving alongside emerging data trends; the ROI they are obtaining from actionable analytics; where spending is occurring today; and where it needs to be focused going forward. Technologies and issues analyzed include AI, blockchain, privacy and the GDPR, security, the IoT, data governance, risk management, and compliance. The analysis also includes case study snapshots of best practices in the industry at Barclays Bank, VISA, Wells Fargo, BNY Mellon, EY, Allstate, and Cheyne Capital.
The report is featured in media articles including in Fintech Innovation (Effective big data analytics management crucial for FSI growth) and in CXO Today (How Big Data Is Changing Banking And Finance), and is generating significant activity on Twitter and LinkedIn.
Jeff Cotrupe served as event chair, speaker, and panel moderator at AI Expo 29-30 November in Santa Clara, California, co-located with IoT and Blockchain expos. Cotrupe presented Chair’s Welcome and Opening Comments both days; led a Day 1 panel titled AI for Social Good; and led the Day 2 Keynote Panel (pictured above) titled Realities of Bot and VA Development and Implementation.
Cotrupe’s day 2 opening comments presented findings pertinent to AI from Stratecast’s 2017 Survey of the fast-growing big data and analytics market; discussed the economic and customer experience implications of AI; and challenged the audience to build better bots by avoiding common pitfalls and following specific best practices.
The Keynote Panel, with Cotrupe (LinkedIn/Twitter) as moderator, featured panelists Ofer Ronen, Team Lead, Chatbase (LinkedIn/Twitter), a startup in Google’s Area 120 innovation incubator; Peter Buchroithner, CEO and Co-Founder, Swell (LinkedIn/Twitter), an engagement engine for brands in messenger communities; and Henry Duong, CTO, DiagnosisAI (LinkedIn/Twitter), an AI-based medical company designed to improve access to healthcare. More information on the Keynote Panel appears here, and the Day 1 and Day 2 links above now also include audio recordings of all sessions for on-demand access to event content.
AI Expo North America 2017 has selected Jeff Cotrupe as an event Chair for its upcoming conference in November just after the US Thanksgiving holiday. The event, co-located and concurrent with the Blockchain and IoT Tech expos, will occur 29-30 November 2017 at the Santa Clara Convention Center, Santa Clara, California, USA.
“Artificial intelligence, machine learning, the Internet of Things, and blockchain are fast becoming integral parts of the world in which we live and work,” said Cotrupe. “It is an honor to be involved with this multi-faceted conference and I will be focusing, in part, on how AI both leverages data and contributes to the overall big data and analytics (BDA) ecosystem.”
Frost & Sullivan’s Brand & Demand team, led by Elisha Gist, poured content from Jeff Cotrupe and others into a piece titled Can Bots and Virtual Assistants Help Boost Your Brand? Some key takeaways include:
- Millennials, who now comprise the largest group of consumers in the marketplace, are ready, eager, and able to leverage self-service and other advanced technologies–and brands who do not offer them will be at a competitive disadvantage.
- Organizations should move beyond simple automation to utilizing bots as tools to differentiate their brands, such as by incorporating their brand’s specific message
into a bot and tailoring chat to underscore brand identity.
- Testing and partnerships will shape how bots and VAs are implemented across organizations.
The piece is available for free download here at the Brand & Demand landing page, which features a quote from Cotrupe.