chatbots

Jeff Cotrupe challenges the industry to build better bots at AI Expo

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L-R | Jeff Cotrupe, Stratecast; Peter Buchroithner, Swell; Ofer Ronen, (Google’s) Chatbase; and Henry Duong, DiagnosisAI.

Jeff Cotrupe served as event chair, speaker, and panel moderator at AI Expo 29-30 November in Santa Clara, California, co-located with IoT and Blockchain expos. Cotrupe presented Chair’s Welcome and Opening Comments both days; led a Day 1 panel titled AI for Social Good; and led the Day 2 Keynote Panel (pictured above) titled Realities of Bot and VA Development and Implementation.

Cotrupe’s day 2 opening comments presented findings pertinent to AI from Stratecast’s 2017 Survey of the fast-growing big data and analytics market; discussed the economic and customer experience implications of AI; and challenged the audience to build better bots by avoiding common pitfalls and following specific best practices.

The Keynote Panel, with Cotrupe (LinkedIn/Twitter) as moderator, featured panelists Ofer Ronen, Team Lead, Chatbase (LinkedIn/Twitter), a startup in Google’s Area 120 innovation incubator; Peter Buchroithner, CEO and Co-Founder, Swell (LinkedIn/Twitter), an engagement engine for brands in messenger communities; and Henry Duong, CTO, DiagnosisAI (LinkedIn/Twitter), an AI-based medical company designed to improve access to healthcare. More information on the Keynote Panel appears here, and the Day 1 and Day 2 links above now also include audio recordings of all sessions for on-demand access to event content.

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Frost & Sullivan features Jeff Cotrupe’s content in piece on AI and chatbots and quotes him on landing page

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Frost & Sullivan’s Brand & Demand team, led by Elisha Gist,  poured content from Jeff Cotrupe and others into a piece titled Can Bots and Virtual Assistants Help Boost Your Brand? Some key takeaways include:

  • Millennials, who now comprise the largest group of consumers in the marketplace, are ready, eager, and able to leverage self-service and other advanced technologies–and brands who do not offer them will be at a competitive disadvantage.
  • Organizations should move beyond simple automation to utilizing bots as tools to differentiate their brands, such as by incorporating their brand’s specific message
    into a bot and tailoring chat to underscore brand identity.
  • Testing and partnerships will shape how bots and VAs are implemented across organizations.

The piece is available for free download here at the Brand & Demand landing page, which features a quote from Cotrupe.