Japan’s Nikkei IT Pro publishes Jeff Cotrupe’s analysis of how auto industry and society can reap $800/vehicle from Big Data


Nikkei IT Pro
Nikkei, one of Japan’s largest media companies, has published an analysis by Jeff Cotrupe, Industry Director, Big Data & Analytics, Stratecast | Frost & Sullivan, titled How the Automotive Industry (and Society) Can Reap $800 in Benefit per Vehicle from Big Data. The piece discusses how change is sweeping the automotive market, creating new challenges for everyone with a stake in the business, but how, by harnessing Big Data, the automotive industry is positioning itself to survive and prosper. Big Data is now informing and optimizing every part of the industry, including concept and design; assembly line; supply chain management; service; finance and marketing; and aftermarket or third-party sales. The piece is available in Japanese here and in English translation here.


Sitecore quotes Jeff Cotrupe on its new book “Connect” about creating lifetime customers


Sitecore-Connect book cvrBook contains a foreword by Brian Solis

Sitecore, a leading provider of customer experience management solutions, has just published Connect: How to Use Data and Experience Marketing to Create Lifetime Customers, a hardcover and electronic book for succeeding in the new age of marketing. Sitecore Senior Business Optimization Consultants Lars Birkholm Petersen, Ron Person, and Christopher Nash wrote the book, which contains a foreword by digital analyst and author Brian Solis.

Sitecore is featuring this quote by Jeff Cotrupe in its promotional campaign for the book appearing here on Yahoo! Finance:

“Companies are on a mission: they need to embrace digital marketing and Big Data to better engage and connect with their customers. The core precepts outlined in this book will help organizations along this journey. Engaging. Connecting. Words to survive and prosper by.”
—Jeff Cotrupe, Industry Director, Big Data & Analytics, Stratecast | Frost & Sullivan

Jeff Cotrupe and Mark Friedman of Genesys show how Big Data drives mobile engagement and better customer experiences


Genesys 2014Jeff Cotrupe joined Mark Friendman of Stratecast client Genesys on a webcast where they shared insights on how Big Data helps brands engage with consumers on the go and offer a better customer experience. The webcast is available for on demand viewing here.

B/OSS features Jeff Cotrupe’s white paper for Stratecast client Comarch on how Big Data drives customer loyalty programs


B-OSS Customer Loyalty

Telecommunications industry publication Billing & OSS World recently featured Jeff Cotrupe’s research for Stratecast client Comarch in an article titled Mobile Operators Need Big Data-Driven Customer Loyalty Programs. “When operators take a look back, they realize they are sitting on a gold mine of customer data,” said Cotrupe. “Processing and analyzing this Big (customer) Data…enables operators to create customer loyalty programs that maximize revenue retention and drive new revenues.”

The article appears here.

Crowdsourcing-driven, Bezos-backed doxo quotes Jeff Cotrupe in UPSTART Business Journal


doxoIn an article titled In the depths of the recession, Steve Shivers got Jeff Bezos to back his startup, UPSTART Business Journal talked with doxo CEO Shivers about his vision for the company, and how how he got the founder and CEO of Amazon to back his venture. doxo, which prefers the non-capitalized moniker in all uses, essentially operates a digital file cabinet in the cloud where consumers can store and access all of their accounts with various businesses, and information related to those accounts, in one place. Jeff Cotrupe analyzed doxo recently in a Stratecast report titled Local Businesses (and National Brands) Need Big Data in a Big Way. Is doxo the Answer? In that report, Cotrupe said Stratecast believes doxo is the first crowdsourced directory of businesses, generated by actual customer activity, in the market.

To see what Cotrupe had to say about doxo in UPSTART, readers can view the article here.

Jeff Cotrupe talks Big Data and GIL’14 with Frost & Sullivan Chairman David Frigstad and Energy Partner Roberta Gamble


GIL Webcast w-David FrigstadJeff Cotrupe of Stratecast had a lively and informative discussion about Big Data and the upcoming Growth, Innovation, & Leadership event with Frost & Sullivan Chairman David Frigstad and Roberta Gamble, Partner, Energy & Environmental Markets. GIL 2014 will take place in September at the Fairmont San Jose. A webcast of their conversation is available on demand here.

Stratecast client Lavastorm features Jeff Cotrupe’s report: Using Big Data to Put a Big Hurt on Communications Fraud


Lavastorm features Jeff's report
“Committing communications fraud is serious business, and, to borrow a phrase from a major motion picture: ‘business is a-booming’.” ˜ So says Stratecast report Using Big Data to Put a Big Hurt on Communications Fraud authored by Jeff Cotrupe. The Communications Fraud Control Association (CFCA), the de facto global authority on communications fraud, provided figures to Jeff and Stratecast indicating that communications fraud represents an $18.4 billion risk via crimes such as compromised corporate phone and voicemail systems; subscription and identity theft; credit card fraud; and calling scams known in the industry as international revenue share and bypass fraud.

Stratecast client Lavastorm, which uses Big Data to help communications service providers improve their businesses through fraud control and many other measures, is making Cotrupe’s Stratecast report available for download here. Lavastorm is featuring the report alongside other analysis from fellow technology research leaders Gartner, where Cotrupe formerly served as research director, and from Forrester.

˜ Inglourious Basterds (2009, Universal Pictures). One of the author’s favorite lines from any film, ever, uttered by one of his favorite actors, Brad Pitt, as Lieutenant Aldo Raine.

Jeff Cotrupe appears on FOX Small Business and Business News Daily discussing how Big Data increases customer loyalty


Fox Small Business Center 04-30-2014 Customer loyalty
Stratecast Industry Director quoted with BIA/Kelsey, eGifter, and Manta

Thoughts by Jeff Cotrupe on how Big Data enables and enhances customer loyalty programs are appearing now on FOX Small Business and Business News Daily. “I value these opportunities to speak to the market and the world about how complex technology areas such as Big Data are creating tangible benefits and opportunities in our day-to-day work and lives,” said Cotrupe, who is Industry Director, Big Data & Analytics (BDA), at Stratecast | Frost & Sullivan. He added that it is also an honor to appear in these respected media venues with Jed Williams, VP strategic consulting at business research and consulting firm BIA/Kelsey; with Tyler Roye, CEO and co-founder of e-gift card retailer eGifter; and with small business directory and online community Manta.

The piece appears here on FOX Small Business Center and here on Business News Daily. Cotrupe credited Britni Myers for “doing the best job anyone has ever done at using the marketing and public relations might of Frost & Sullivan to promote BDA and all growth partnership practices at Stratecast.” The result, said Cotrupe, is welcome media attention such as this, driving new business and research opportunities.

Stratecast Confidential: The Impact of the NSA on the Big Data Market—and Global Communications


Jeff Cotrupe’s report spotlights NSA’s inspection beyond “infrastructure” to user content (calls, emails, Web interactions, and even Angry Birds)

Stratecast has published Jeff Cotrupe’s report Stratecast Confidential: The Impact of the NSA on the Big Data Market—and Global Communications. Stratecast spoke briefly with the National Security Agency (NSA) in connection with the report, and the NSA, perhaps not surprisingly, refused to officially provide content or comments for publication. Among others, Stratecast did speak with Salil Vadhan of Harvard University*, whose work in the emerging field of differential privacy is relevant to issues surrounding not only the NSA but also companies in the private sector, as well as academia.

The report’s key findings include:

  • Through secret initiatives with codenames such as PRISM and MUSCULAR, the NSA has obtained direct access to much of the electronic communication in the U.S., as well as credit card transactions.
  • The NSA claims to only be interested in metadata, “data about the data,” such as call times and duration, and not the actual content of messages. However, the NSA has also been working with its U.K. counterpart, the Government Communications Headquarters (GCHQ), to crack Secure Sockets Layer (SSL) encryption, which protects the content of communications and transactions executed via the Web.
  • While privacy is already threatened or extinct in a growing number of places, the NSA’s actions are accelerating and expanding this phenomenon, and since electronic communications are the lifeblood of a great deal of commercial activity, the NSA may also begin to have a chilling effect on the U.S. economy.

The report is available to clients of Stratecast’s Big Data & Analytics (BDA) growth partnership practice, with summary content posted here.

* Salil Vadhan is a Vicky Joseph Professor of Computer Science and Applied Mathematics; Director, Center for Research on Computation & Society; and Co-Director of Undergraduate Studies, Applied Mathematics, School of Engineering & Applied Sciences, at Harvard University.

Information Week quotes Jeff Cotrupe in 3 Big Data Pitfalls to Avoid


3 Big Data Pitfalls To Avoid - for mP+ InformationWeek 02-05-2014

Information Week featured quotes and Stratecast analysis by Jeff Cotrupe today in a piece about how big data neophytes should consider obtaining professional guidance in order to avoid three common deployment mistakes. The article, 3 Big Data Pitfalls to Avoid, along with commentary by Cotrupe in response to reader questions, appears here.