Jeff Cotrupe, Stratecast, and IBM show how combining diverse datasets can help CSPs survive in an over-the-top (OTT) era

IBM GC_CX by 2020“Broadband everywhere” could leave communications service providers (CSPs), such as mobile carriers, nowhere. Now that most users are broadband-connected, providers such as Google, Netflix, Facebook, and more can provide over-the-top (OTT) services–video, voice and video calls, and text messaging over the Internet, often for free–that consumers used to pay CSPs to provide. The good news for CSPs is that by delivering great customer experiences, they can still win. The bad news: CSPs cannot capitalize because, as a group, they are delivering poor customer experiences. Through a series of communications, Jeff Cotrupe, Stratecast, and IBM show how by combining data from customer satisfaction surveys and social media with data about subscriber experiences with specific services, CSPs can retain subscribers–and create and sell more of the services those subscribers truly want.

The theme of the campaign is How User Behavior Data Can Help CSPs Prosper in an OTT Era. Communications include a webcast; a white paper; a blog post; and an infographic, a small portion of which is shown here.

Stratecast Confidential: The Impact of the NSA on the Big Data Market—and Global Communications

Jeff Cotrupe’s report spotlights NSA’s inspection beyond “infrastructure” to user content (calls, emails, Web interactions, and even Angry Birds)

Oceanside, CA, USA, 11 April 2014 – Stratecast has published Jeff Cotrupe’s report Stratecast Confidential: The Impact of the NSA on the Big Data Market—and Global Communications. Stratecast spoke briefly with the National Security Agency (NSA) in connection with the report, and the NSA, perhaps not surprisingly, refused to officially provide content or comments for publication. Among others, Stratecast did speak with Salil Vadhan of Harvard University*, whose work in the emerging field of differential privacy is relevant to issues surrounding not only the NSA but also companies in the private sector, as well as academia.

The report’s key findings include:

  • Through secret initiatives with codenames such as PRISM and MUSCULAR, the NSA has obtained direct access to much of the electronic communication in the U.S., as well as credit card transactions.
  • The NSA claims to only be interested in metadata, “data about the data,” such as call times and duration, and not the actual content of messages. However, the NSA has also been working with its U.K. counterpart, the Government Communications Headquarters (GCHQ), to crack Secure Sockets Layer (SSL) encryption, which protects the content of communications and transactions executed via the Web.
  • While privacy is already threatened or extinct in a growing number of places, the NSA’s actions are accelerating and expanding this phenomenon, and since electronic communications are the lifeblood of a great deal of commercial activity, the NSA may also begin to have a chilling effect on the U.S. economy.

The report is available to clients of Stratecast’s Big Data & Analytics (BDA) growth partnership practice, with summary content posted here.

* Salil Vadhan is a Vicky Joseph Professor of Computer Science and Applied Mathematics; Director, Center for Research on Computation & Society; and Co-Director of Undergraduate Studies, Applied Mathematics, School of Engineering & Applied Sciences, at Harvard University.

Jeff Cotrupe presents Big Data: Let’s Cut Through the Hype and Get Serious

Part of BrightTALK IT Operations Analytics in Service Management Summit

PIX_BrightTALK 11-20-2013

Oceanside, CA, USA, 21 November 2013 – Jeff Cotrupe presented Big Data: Let’s Cut Through the Hype and Get Serious, on 20 November. His talk, which is available for on-demand viewing here, is part of BrightTALK’s Summit on IT Operations Analytics in Service Management. Cotrupe’s presentation spotlights a delicious irony in the market for Big Data, analytics, and business intelligence (BI): “There’s way too much data [and confusion] about Big Data.” Cotrupe cuts through the clutter, gets down to specifics, and maps out a strategy for what you need to be doing about Big Data–right now–to make sure you cover all your (data) bases and get the most out of your data management investment. That includes things such as systems monitoring and management, to keep that Big Data flowing and help IT respond to infrastructure issues.

To view his talk, register here. Registration is free, and viewers can opt out of marketing mail from BrightTalk by unchecking three boxes.

About Jeff Cotrupe
Jeff Cotrupe is a Global Program Director at Stratecast | Frost & Sullivan, a global growth partnership company, where he conceived, designed, launched, and leads the firm’s Big Data & Analytics research and consulting practice. Cotrupe is a career product marketer and manager, competitive intelligence provider, and business development catalyst with 15+ years’ experience leading growth initiatives across multiple products in Big Data, analytics, and business intelligence; communications software; and the Cloud. He has launched and managed 20 products and services, helping companies generate hundreds of millions of dollars in revenue, M&A, and capital. Cotrupe is also a powerwalking, CrossFit, and Relay For Life enthusiast.

Jeff Cotrupe to lead Big Data Think Tank at Frost & Sullivan’s Growth, Innovation, & Leadership (GIL) 2013

Big Data Think Tank_image for mP+Oceanside, CA, USA, 31 August 2013 – Jeff Cotrupe, Global Program Director, Big Data & Analytics, Stratecast | Frost & Sullivan, leads the Big Data Think Tank at Frost & Sullivan’s Growth, Innovation, & Leadership (GIL) 2013 (Twitter: #GILSV) in San Jose, CA, USA. As filed on PR Newswire, Cotrupe will lead off the Think Tank with a session titled “The World Moves Fast, and Data Is Driving: Big Data and Analytics.” This will be followed by a presentation titled “Using Big Data to Make a Powerful Impact” by Niloy Sanyal, Software Commercial Strategy Director, GE Software. Immediately following, Cotrupe will lead an Ask the Experts! Panel Discussion, “Driving Big Data: Real-World Big Data Issues & Answers,” with panelists including Sanyal plus Brad Peters, Chief Executive Officer and Co-Founder, Birst; Matti Aksela, Ph.D., Vice President, Analytics & Technology, Comptel ; Mike Brown, Chief Technology Officer, comScore ; Lucia Gradinariu, Ph.D., Chief Marketing Strategist, Huawei; and Eugene Kolker, Ph.D., Chief Data Officer, Seattle Children’s Hospital.

“Any opportunity to share the stage with a great group of industry leaders such as this is an honor,” said Cotrupe. “I will raise issues that are rocking the world of Big Data, analytics, and business intelligence today, and join with our guest speaker and panelists to provide insights and answers.”

About Jeff Cotrupe
Jeff Cotrupe is a Global Program Director at Stratecast | Frost & Sullivan, a global growth partnership company, where he conceived, designed, launched, and leads the firm’s Big Data & Analytics research and consulting practice. Cotrupe is a career product marketing manager and business development catalyst, with 15+ years’ experience leading growth initiatives across multiple products in Big Data, analytics, and business intelligence; communications software; and the Cloud. He has launched and managed 20 products and services, helping companies generate hundreds of millions of dollars in revenue, M&A, and capital. Cotrupe is also a CrossFit, speedwalking, and Relay For Life enthusiast; his MarketBLOG pagetop photo was shot 04/20/13 at RFL.

Jeff Cotrupe earns professional certifications from Rackspace and Microsoft

Oceanside, CA, 3rd January 2013 – Jeff Cotrupe earned two new professional certifications in December: he is now Rackspace Cloud University Certified and an Accredited BingAds Professional.

Cloud U badge_greyThe Cloud University certification serves as recognition that Cotrupe has a strong understanding of the key elements of Cloud Computing and how they can be applied in business.

The BingAds accreditation Accredited BingAds Professionalsignifies that Cotrupe has BingAds expertise and account management experience, and has been certified in the BingAds Find A Pro Directory.

“Earning Cloud certification from the world’s 2nd-leading Cloud services provider, and accreditation from the #2 search and content advertising network, is exciting,” said Cotrupe. “I appreciate the chance to enhance my knowledge and skillset in ways that can create business value and opportunities.” Rackspace leads all others except Amazon, and BingAds trails only Google, in their respective markets.

About Jeff Cotrupe
Jeff Cotrupe is a Global Program Director at Stratecast | Frost & Sullivan, a global growth partnership company, where he conceived, designed, launched, and leads the firm’s Big Data & Analytics research and consulting practice. Cotrupe is a career product marketing manager and business development catalyst, with 15+ years’ experience leading growth initiatives across multiple products in Big Data, analytics, and business intelligence; communications software; and the Cloud. He has launched and managed 20 products and services, helping companies generate hundreds of millions of dollars in revenue, M&A, and capital. Cotrupe is also a CrossFit, speedwalking, and Relay For Life enthusiast; his MarketBLOG pagetop photo was shot 04/20/13 at RFL.

Jeff Cotrupe’s blog entry “Is Facebook the new email?” appears on MarketBLOG

Oceanside, CA, USA | 24 October 2010 – Jeff Cotrupe’s latest blog entry, “Is Facebook the new email?”now appears on MarketBLOG. An excerpt reads:

Bloggers normally look outward for suitable subject matter, but in this case my own tendencies have caused me to question whether we’re part of a larger trend…when you want to reach out to someone today online, with a menu of communications capabilities (figuratively speaking) arrayed in front of you, which button do you push?

About Jeff Cotrupe
Jeff Cotrupe is a Global Program Director, OSS/BSS Global Competitive Strategies (OSSCS) at Stratecast, a division of Frost & Sullivan. Cotrupe has launched and managed more than 20 products and services to help employers and clients generate hundreds of millions of dollars in revenue, M&A and capital.

New Media Edge publishes Jeff Cotrupe’s “The problem is a lot bigger than Facebook”

Multi-part series includes Facebook Wars and Privacy Tips sections

Oceanside, CA, USA | 04 June 2010 – New Media Edge published Jeff Cotrupe’s multi-part analysis of the Facebook privacy controversy, “The Problem Is a Lot Bigger Than Facebook.” One excerpt reads:

I think Facebook is the first or at least the most high-profile flash point where the notion that everything on the Internet is (or ought to be) free runs smack into the reality that, without being compensated for what they do, organizations have no reason to exist. Continue reading “New Media Edge publishes Jeff Cotrupe’s “The problem is a lot bigger than Facebook””