Oceanside, CA, USA, 31 January 2012 – IneoQuest, which provides companies with video service assurance and management of the viewer experience, has invited Jeff Cotrupe, a Global Program Director at Stratecast, to speak on a panel at Management World 2012 in Dublin, Ireland. Cotrupe will join a representative from IneoQuest and a third speaker from an undisclosed communications service provider (CSP) on the panel, which will discuss solutions that ensure high quality of experience (QoE) for video viewers. QoE solutions are one of four areas Cotrupe and Stratecast analyze under the category of customer experience management (CEM).
A report released in 2011 forecast that by 2015, high-definition Internet video will account for 77 percent of video on demand (VoD).* Cotrupe said video usage is exploding overall: subscribers are consuming video and TV more than ever, including HD, video on demand (VOD), multi-screen video, over-the-top (OTT) video and ‘TV everywhere’ services via the mobile web. Broadcasters, and service and content providers, are now delivering video to millions of subscribers through a patchwork of managed and unmanaged networks. As subscribers steadily increase their investments in video and TV, they understandably demand high-quality video—and in HD, video errors stand out like never before. IneoQuest offers video quality and service assurance solutions to address these challenges. “CEM is no longer merely an industry buzzword but now a crucial element in the ability of CSPs to operate their networks and businesses–and retain their customers,” said Cotrupe. “Companies such as IneoQuest that can deliver powerful, video-focused QoE solutions are becoming the CSP’s best friends.”
As a global leader in video quality and service assurance, IneoQuest offers technologies and solutions that enable its customers to monitor, gather, aggregate and analyze video data across their video networks. This provides the business intelligence needed to make better business decisions for delivering the highest quality video experience and controlling operational expenditures.
About TM Forum
Management World events are sponsored by the TM Forum, a global, non-profit industry association focused on simplifying the complexity of running a service provider’s business, primarily through operations and business support systems (OSS/BSS). As an established industry thought leader, the Forum serves as a unifying force enabling more than 800 companies across 195 countries to solve critical business issues through access to a wealth of knowledge, intellectual capital and standards.
About Jeff Cotrupe
Jeff Cotrupe is a Global Program Director at Stratecast, a division of Frost & Sullivan, where he directs two research programs: OSS/BSS Global Competitive Strategies (OSSCS) and Analytics, Customer Experience & Marketing (ACEM). Cotrupe has launched and managed 20 products and services to help employers and clients generate hundreds of millions of dollars in revenue, M&A and capital.