Jeff Cotrupe’s latest blog entry about how combining social media with operations and business support systems (OSS/BSS) can deliver business value now appears on MarketBLOG and New Media Edge. An excerpt of the piece reads:

…outside the most determined backwaters…and notwithstanding that there will always be time-wasters and trust abusers among us, social media is rapidly coming of age in corporate America/World. As we’re about to discuss, combining it with operations and business support systems (OSS/BSS) can produce some strong business-building results.