Jeff Cotrupe, Stratecast, and IBM show how combining diverse datasets can help CSPs survive in an over-the-top (OTT) era

IBM GC_CX by 2020“Broadband everywhere” could leave communications service providers (CSPs), such as mobile carriers, nowhere. Now that most users are broadband-connected, providers such as Google, Netflix, Facebook, and more can provide over-the-top (OTT) services–video, voice and video calls, and text messaging over the Internet, often for free–that consumers used to pay CSPs to provide. The good news for CSPs is that by delivering great customer experiences, they can still win. The bad news: CSPs cannot capitalize because, as a group, they are delivering poor customer experiences. Through a series of communications, Jeff Cotrupe, Stratecast, and IBM show how by combining data from customer satisfaction surveys and social media with data about subscriber experiences with specific services, CSPs can retain subscribers–and create and sell more of the services those subscribers truly want.

The theme of the campaign is How User Behavior Data Can Help CSPs Prosper in an OTT Era. Communications include a webcast; a white paper; a blog post; and an infographic, a small portion of which is shown here.

Jeff Cotrupe talks Big Data and GIL’14 with Frost & Sullivan Chairman David Frigstad and Energy Partner Roberta Gamble

GIL Webcast w-David FrigstadJeff Cotrupe of Stratecast had a lively and informative discussion about Big Data and the upcoming Growth, Innovation, & Leadership event with Frost & Sullivan Chairman David Frigstad and Roberta Gamble, Partner, Energy & Environmental Markets. GIL 2014 will take place in September at the Fairmont San Jose. A webcast of their conversation is available on demand here.

Stratecast client Lavastorm features Jeff’s report: Using Big Data to Put a Big Hurt on Communications Fraud

Lavastorm features Jeff's report
“Committing communications fraud is serious business, and, to borrow a phrase from a major motion picture: ‘business is a-booming’.” ˜ So says Stratecast report Using Big Data to Put a Big Hurt on Communications Fraud authored by Jeff Cotrupe. The Communications Fraud Control Association (CFCA), the de facto global authority on communications fraud, provided figures to Jeff and Stratecast indicating that communications fraud represents an $18.4 billion risk via crimes such as compromised corporate phone and voicemail systems; subscription and identity theft; credit card fraud; and calling scams known in the industry as international revenue share and bypass fraud.

Stratecast client Lavastorm, which uses Big Data to help communications service providers improve their businesses through fraud control and many other measures, is making Cotrupe’s Stratecast report available for download here. Lavastorm is featuring the report alongside other analysis from fellow technology research leaders Gartner, where Cotrupe formerly served as research director, and Forrester.

˜ Inglourious Basterds (2009, Universal Pictures). One of the author’s favorite lines from any film, ever, uttered by one of his favorite actors, Brad Pitt, as Lieutenant Aldo Raine. Proud to have been able to slip that bit of movie magic into the report.

Jeff Cotrupe presents Big Data: Let’s Cut Through the Hype and Get Serious

Part of BrightTALK IT Operations Analytics in Service Management Summit

PIX_BrightTALK 11-20-2013

Oceanside, CA, USA, 21 November 2013 – Jeff Cotrupe presented Big Data: Let’s Cut Through the Hype and Get Serious, on 20 November. His talk, which is available for on-demand viewing here, is part of BrightTALK’s Summit on IT Operations Analytics in Service Management. Cotrupe’s presentation spotlights a delicious irony in the market for Big Data, analytics, and business intelligence (BI): “There’s way too much data [and confusion] about Big Data.” Cotrupe cuts through the clutter, gets down to specifics, and maps out a strategy for what you need to be doing about Big Data–right now–to make sure you cover all your (data) bases and get the most out of your data management investment. That includes things such as systems monitoring and management, to keep that Big Data flowing and help IT respond to infrastructure issues.

To view his talk, register here. Registration is free, and viewers can opt out of marketing mail from BrightTalk by unchecking three boxes.

About Jeff Cotrupe
Jeff Cotrupe is a Global Program Director at Stratecast | Frost & Sullivan, a global growth partnership company, where he conceived, designed, launched, and leads the firm’s Big Data & Analytics research and consulting practice. Cotrupe is a career product marketer and manager, competitive intelligence provider, and business development catalyst with 15+ years’ experience leading growth initiatives across multiple products in Big Data, analytics, and business intelligence; communications software; and the Cloud. He has launched and managed 20 products and services, helping companies generate hundreds of millions of dollars in revenue, M&A, and capital. Cotrupe is also a powerwalking, CrossFit, and Relay For Life enthusiast.

Forbes quotes Jeff Cotrupe: Qwilt Helps Network Operators Cope with 85% Growth in Video

Oceanside, CA, 3 September 2013 – Forbes quoted Jeff Cotrupe recently in an article titled Qwilt Helps Network Operators Cope With 85% Growth In Video (Forbes, 8/08/2013, Peter Cohan). “The explosion of new video choices is a positive development for many, but video is a data-intensive proposition, which means it consumes a lot of network capacity among communications service providers (CSPs)–who at present are not compensated, well or at all, for carrying all of that video,” said Cotrupe. “Providers such as Qwilt are helping CSPs manage video traffic more efficiently, and delivering granular data about video users and usage that is helping CSPs monetize video.”

About Jeff Cotrupe
Jeff Cotrupe is a Global Program Director at Stratecast | Frost & Sullivan, a global growth partnership company, where he conceived, designed, launched, and leads the firm’s Big Data & Analytics research and consulting practice. Cotrupe is a career product marketing manager and business development catalyst, with 15+ years’ experience leading growth initiatives across multiple products in Big Data, analytics, and business intelligence; communications software; and the Cloud. He has launched and managed 20 products and services, helping companies generate hundreds of millions of dollars in revenue, M&A, and capital. Cotrupe is also a CrossFit, speedwalking, and Relay For Life enthusiast; his MarketBLOG pagetop photo was shot 04/20/13 at RFL.

Using Big Data to Put a Big Hurt on an $18.4 Billion Problem

Stratecast publishes Jeff Cotrupe’s latest Stratecast Perspectives & Insights for Executives (SPIE) report

Using Big Data to Put a Big Hurt on Communications Fraud 08-12-2013

Oceanside, CA (San Diego), 12 August 2013 – Stratecast has published Jeff Cotrupe’s latest research report, Using Big Data to Put a Big Hurt on Communications Fraud. The opening section of the report introduces the topic this way:

As the use of smart devices proliferates around the globe, communications service providers (CSPs) are dining on huge new revenue opportunities—and an equal helping of financial risk. The Communications Fraud Control Association (CFCA)* …defines it as the use of telecommunications products or services without intention to pay. Committing communications fraud is serious business, and to borrow a phrase from a major motion picture, “business is a-booming.”** The CFCA’s most recent figures indicate that communications fraud represents an $18.4 billion risk.

To obtain a copy of this or any Stratecast or Frost & Sullivan report, or to subscribe to any of their research programs, readers may contact +1 877 463 7678 or myfrost@frost.com.

About Jeff Cotrupe
Jeff Cotrupe is a Global Program Director at Stratecast | Frost & Sullivan, a global growth partnership company, where he conceived, designed, launched, and leads the firm’s Big Data & Analytics research and consulting practice. Cotrupe is a career product marketing manager and business development catalyst, with 15+ years’ experience leading growth initiatives across multiple products in Big Data, analytics, and business intelligence; communications software; and the Cloud. He has launched and managed 20 products and services, helping companies generate hundreds of millions of dollars in revenue, M&A, and capital. Cotrupe is also a CrossFit, speedwalking, and Relay For Life enthusiast; his MarketBLOG pagetop photo was shot 04/20/13 at RFL.


* The CFCA combats the problem of communications fraud; the industry group’s global membership consists of approximately 200 different telecommunications carriers, private network owners, law enforcement officers, communications end users, and others. The CFCA also works with other industry organizations including the TM Forum and The Forum for the International Irregular Network Access (FIINA) to combat communications fraud. The CFCA does not endorse any vendor or its products. Each company should do its own due diligence when selecting a fraud management solution.
** Inglourious Basterds (2009), Quentin Tarantino and Universal Pictures

Jeff Cotrupe shoots Best Practices Award video at HP Discover in Las Vegas, and attends Amdocs InTouch13 in Singapore

Oceanside, CA, USA, 02 July 2013 – Jeff Cotrupe attended the HP Discover event, 11-13 June in Las Vegas, to shoot a video in connection with his recent nomination of HP for an industry award. Cotrupe named HP the recipient of Stratecast | Frost & Sullivan’s 2013 Global Best Practices Award for Technology Innovation in Big Data Software-Hardware Integration. Cotrupe joined HP executive Irshad Raihan in front of the camera to discuss his reasoning and criteria for the Award.

Jeff Cotrupe and Irshad Raihan discuss Jeff's Technology Innovation Award for HP

Click to view video

The following week, Cotrupe headed to Singapore for another major industry event, Amdocs InTouch13. Amdocs is a top-tier provider of software and systems for the world’s largest communications service providers (CSPs), and the company is increasingly providing Big Data and analytics solutions to its customers. Amdocs selected Cotrupe as its featured analyst to speak at Amdocs InTouch12 in Miami.

About Jeff Cotrupe
Jeff Cotrupe is a Global Program Director at Stratecast | Frost & Sullivan, a global growth partnership company, where he conceived, designed, launched, and leads the firm’s Big Data & Analytics research and consulting practice. Cotrupe is a career product marketing manager and business development catalyst, with 15+ years’ experience leading growth initiatives across multiple products in Big Data, analytics, and business intelligence; communications software; and the Cloud. He has launched and managed 20 products and services, helping companies generate hundreds of millions of dollars in revenue, M&A, and capital. Cotrupe is also a CrossFit, speedwalking, and Relay For Life enthusiast; his MarketBLOG pagetop photo was shot 04/20/13 at RFL.